FAQs for Setareh Creations

1. What types of products does Setareh Creations offer?
We specialize in handmade comfort products for pets and their owners, including microwavable rice mats (Cozy’s), embroidered Palm Cozy’s, essential oil roller balls, and a variety of pet toys.

2. Are your products safe for pets?
Absolutely! All of our products are carefully crafted with pet-safe materials. For example, our pet toys are made with durable, non-toxic fabrics, and our Cozy’s are designed to provide gentle warmth without overheating.

3. Do you offer custom orders?
Yes! We love creating customized items such as embroidered Palm Cozy’s, personalized toys, or go-home bags for pets. Contact us with your ideas, and we’ll do our best to bring them to life!

4. How do I use a Cozy?
Our Cozy’s are microwavable rice mats that can be heated to provide soothing warmth for pets or people. Simply heat in the microwave for 30–60 seconds (depending on the size) and use as desired. Always test the temperature before use.

5. What essential oils do you use in your roller balls?
We use high-quality, therapeutic-grade essential oils in our roller balls. Each blend is designed to support relaxation, energy, or other wellness needs.

6. Are your products handmade?
Yes, all of our products are handmade with love and care by Heather, along with her quality control team (our family pets!).

7. Do you ship internationally?
Currently, we ship within the U.S., but we are working on expanding to international shipping soon. Stay tuned!

8. What is your return policy?
We want you to love your purchase! If you have any issues with your order, please contact us within 14 days of receiving your item, and we’ll do our best to make it right.

9. Can I purchase your products in bulk?
Yes, we offer bulk orders for select items like Cozy’s and pet toys. Bulk pricing and customization options are available upon request.

10. Do you donate any of your products?
Yes, we are proud to support local animal shelters and rescue organizations by donating Cozy’s and other comfort items for bottle-fed kittens and recovering animals.

11. How can I contact Setareh Creations?
You can reach us through our Contact Us page or email us directly at setarehcreations@gmail.com. We’re always happy to assist!

12. Do you sell digital products?
Yes, we also offer digital products like logos, puppy manuals and tools to help small businesses grow their online presence.